Project 4

Product Under TestPencil Me In App

Goal: The goal for the Usability test is to improve the design and usability for users.

Participants

2 people who frequently go to the barbershop

1 barber shop owner

 

Test Task

BarberShop customers

1.Create A Profile

2.Find a barbershop/salon

3.Book an appointment

4.Message the barber

 

Barbershop Owner

1.create a profile

2.add prices and services

3.Edit profile

Equipment

Mobile Phone

Data will be recorded with screenshot of task

 

Test Participant #1(Barbershop customer)

Task

1.Create A Profile

2.Find a barbershop/salon

3.Book an appointment

4.Message the barber

 

Questions

1.Did you find completing any of task difficult?

Task #2-Yes it would be helpful if there was a pop-up or something guiding you to what you can do next.

 

2.Was there anything you didn’t understand or didn’t like?

Task #1-Yes I would like to reconfirm my password or be able to see it after I type it.

 

3.Was there anything you did like or found interesting?

Task #1-That it did not ask for unnecessary requirements to sign up.

Task # 2-that the navigation was easy to find.

Task #3-Being able to choose a barber/stylist.

Task #4-That the app tells you who you are messaging.

 

4.What could be improved?

Task #1-how will that app know your location after you sign up.

Task #2-A pop up or something telling you what you can do in the app.

Task #4-More info on the barbers and pictures on the work they do.

 

Test Participant #2 (Barbershop customer)

Task

1.Create A Profile

2.Find a barbershop/salon

3.Book an appointment

4.Message the barber

 

Questions

1.Did you find completing this task difficult?

No

2.Was there anything you didn’t understand or didn’t like?

Task #2- did not understand if all the barbers were available.

Task #2 is there an order I have to follow or can I start with barber first.

 3.Was there anything you did like or found interesting?

Task #2 I like that the pictures of the barbers appear because I might not remember their names

Task# 4- that you can message the barber

4.What could be improved?

Task #2-Can you choose a barber first. Adding reviews

 

Test Participant #3 (Barbershop Owner)

Task

1.Create a profile

2.Add prices and services

3.Edit profile

 

Questions

1.Did you find completing this task difficult?

No

2.What can be improved?

A way to display upcoming appointments like on a tv.

Add more options

Can I look at previous appointments made

3.Was there anything you didn’t Understand?

How do the barbers get the messages directly?

What if I have multiple barbershops?

How do barbers login, does everybody use the same account?

OverAll Findings

I noticed when the second test participant was asked to find a barber shop they first clicked on the menu at the top left and not the quick menu at the bottom. When I asked them why they didn’t click the menu at the bottom they said they did not notice it and when I asked them to repeat the task they clicked the search icon instead of the shop icon. To improve the usability I might add the name at the bottom of the icon. To improve the book an appointment design I decided to add a filter function so the user can start wherever, the user can start with a barber and then the app will display when and what time the barber has available. For the barbershop owner, I decided to add a display function that they can use during work that will display the barbers and their schedules.

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